December 1, 2011

James Bennett to offer collectionHQ to libraries


Baker & Taylor acquires CollectionHQ Software from Bridgeall Libraries to Improve Library Collection Performance

BROOKVALE, New South Wales – Thursday, December 1, 2011 – James Bennett, the Australian subsidiary of U.S.-based book distributor Baker & Taylor, Inc., will soon offer customers in Australia, New Zealand and Asia the popular collectionHQ library collection performance improvement software, following today’s announcement of Baker & Taylor’s purchase of Scottish technology company Bridgeall Libraries.

The agreement unites two companies that provide critical services to libraries: Baker & Taylor, the leading supplier of products and services for libraries worldwide; and Bridgeall Libraries, developer of innovative software that helps libraries manage their collections more efficiently. Together, and in conjunction with James Bennett, the companies can help libraries provide the best and most appropriate content to the communities they serve.

“This partnership with Bridgeall Libraries is the perfect complement to the innovative and integrated products and services Baker & Taylor is known for.  It strengthens the breadth of products and services we offer libraries worldwide and ensures that we can provide the most innovative workflow solutions in the industry.  collectionHQ gives libraries the information and analytical tools they need to put the most relevant content in the hands of their patrons,” said George Coe, President, Baker & Taylor’s Library & Education division.

“As evidenced by the rapid growth of smartsm over the past four years, we are very proud to have delivered a tool that is hugely popular to libraries.  Baker & Taylor has the global reach, vision and expertise to deliver smartsm –as well as new developments – for even further benefit of libraries worldwide.  We are very pleased that Baker & Taylor has become the custodians of our very exciting technology,” said Stephen Beer, Managing Director of Bridgeall Libraries.

By adding Bridgeall Libraries’ collection-analysis technology to its portfolio, James Bennett can better serve the full range of its library customers’ needs, which include selecting, acquiring and managing printed and digital content.

Bridgeall Libraries’ popular software, known as smartsm in the U.K. and collectionHQ in the rest of the world, empowers libraries to more efficiently manage their holdings and allows them to assess and improve the performance of their collections. With smartsm libraries can better select, acquire and manage printed and digital content, and ultimately serve their patrons better.

In just four years since it was introduced, more than half of the U.K. libraries have subscribed to the service.  In the U.S. and Canada, many top library systems have subscribed since the software was introduced there in 2010.

Software development, sales and customer support will remain headquartered in Glasgow, and the office there is poised to grow as Baker & Taylor helps introduce the technology to library systems in North America and around the world. The Glasgow office will work closely with Baker & Taylor’s U.S. headquarters for customer support operations and future development. 

About Baker & Taylor
Baker & Taylor, Inc. ( is the world's largest distributor of books, digital content and entertainment products. The company leverages its unsurpassed worldwide distribution network to deliver rich content in multiple formats, anytime and anywhere. Baker & Taylor offers cutting-edge digital media services and innovative technology platforms to thousands of publishers, libraries and retailers worldwide.  Baker & Taylor also offers industry-leading customized library services and retail merchandising solutions.

About James Bennett (
James Bennett Pty Limited is a major Australian based library supplier and has been servicing libraries since 1964. Based in Brookvale, NSW., James Bennett offers a total package of products and services designed to complement all supply arrangements. As a part of the Baker and Taylor group, James Bennett offers competitive pricing and supply time, with unmatched global resources and cutting-edge technologies.

About Bridgeall Libraries Ltd.
Based in Glasgow, U.K., Bridgeall Libraries Ltd. has developed smartsm® and collectionHQ®, the world leading Evidence Based Stock Management (EBSM®) solutions. EBSM® is the complete library stock improvement methodology, which analyses historic and current information about stock use, to help librarians save time and eliminate waste, improve stock performance and align stock with local demand. smartsm and collectionHQ are the software applications that implement the EBSM® methodology to help libraries achieve stock performance excellence. It is implemented using the Software as a Service model of application deployment. For more information, see or

Media Contacts:

Baker & Taylor
Kimberly Kuo

James Bennett
Andrew Hocken 

Bridgeall Libraries
Stephen Beer


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